Welcome to Crawford Healthcare

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Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to register with us and then you will be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and PayPal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

More information on PayPal is available on their website: www.paypal.com

Shipping and handling
United Kingdom (including Northern Ireland)
Our UK shipping charge is £3.95 per order, orders over £50.00 are free of charge, (if you are eligible for free shipping this will show during the checkout).  All post is despatched by Royal Mail First Class Post, heavier items may be despatched via Parcel Force Next Day service.  Most orders should be received within two working days, but please allow seven days from despatch. 
Royal Mail and Parcel Force handle all of our deliveries. Please note that deliveries are made to the delivery address you supply to us. Re-despatch of any returned orders may incur an additional delivery charge.

Next day delivery
Crawford Healthcare offers guaranteed delivery on the next working day for a small additional charge of: up to 500g £6.75, up to 1kg £8.00.  Confirmation of prices for special delivery will be shown during checkout and can be chosen as a delivery option.

Delivery Schedule
All orders received (excluding weekends and bank holidays) will usually be despatched to you within two working days anywhere in the UK. Orders for large quantities or special requests may take up to seven working days.

If stock is unavailable at the time of ordering, you will be contacted within five working hours. Please provide relevant contact details.

If you have any questions regarding delivery times, or to check that an item is in stock, you can call our customer service team on 01565 654920 or email info@crawfordpharma.com

Overseas deliveries
We are able to supply orders to most countries worldwide. Delivery charges will depend on the weight of your order and the destination and we will confirm the delivery charge at the checkout page, before you confirm payment of your order. All orders are sent via the Postal Service.

Certain individual countries place restrictions on the types of products that may be posted into them. We will inform you individually if there are any problems. Please allow 10-15 days for receipt of your order.

Back orders stock items
Items held in stock will be despatched within 48 hours of us receiving your order. If you have ordered a number of items, these will be despatched as they become available. We will not hold up your entire order waiting for an out-of-stock item or new release to arrive in stock.

Out of stock items
In most cases, out-of-stock items are on order from the manufacturers. When we receive the product, we will ship it to you promptly. If your order is not ready to ship within 10 days, we will send you an update via e-mail. If for any reason we determine that an ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our website. We will refund your payment for this item or you may select an alternative product of the same value.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Please refer to Returns Policy below.
If any item on your order is to be returned or is not wanted, as ordered in error, please contact us as soon as possible in order that we can amend your order before despatch. 

If your order has already been despatched, we will only accept whole order returns, in the original, unopened, delivery packaging.  On receipt of your returned unopened order we will arrange a refund to the card that made the original payment for the whole order or if only part of the order is being returned, we will make a partial refund and re-send the amended order. 

Please contact us if you are returning your order and we will supply the freepost address you can return your item(s) to and take details of your return.

Reaching Us
If you would like to contact us by telephone (Mon-Fri 9:00-5:00pm) please call: + 44 (0) 1565 654920. (Calls are charged at local rates) or email info@crawfordpharma.com

Complaints procedure
Should you in anyway be unhappy with the service that you have received, please email info@crawfordpharma.com and we will undertake to deal with your complaint within 24 hours. Your correspondence will be treated as confidential and you will be kept informed of the steps taken to resolve your problem.

Crawford Healthcare Ltd
King Edward Court, King Edward Road, KNUTSFORD, Cheshire, WA16 0BE United Kingdom

Registered Office: Crawford Healthcare Ltd; King Edward Court, King Edward Road, KNUTSFORD, Cheshire, WA16 0BE United Kingdom